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Hi and welcome. I believe that success arises from the daily choices we make, it is not a matter of luck, so don’t just wait for it to magically happen to you.  This blog is designed to encourage and inspire you on your journey to success, so have a look around.  Please note that comments on this blog are closed (due to spam).

I have recently set up a new blog with a single focus:  CONNECTING to Your Higher Purpose – you will find all of my future posts here:

SUZI  :)


There are two ways we can live our life:

  • being at CAUSE in our life
  • being at the EFFECT of our circumstances.

Being at CAUSE means that you are actively creating the life you want, seeing opportunities and making choices about how you react to people and events.

When you are at EFFECT you feel powerless and see yourself as a victim, with no choices whatsoever.

The approach we take can have a big effect on our results and our satisfaction level.

For example.  Mary was crossing at a pedestrian crossing when a drug-affected driver knocked her down.  Her leg is broken.  The event has happened and can’t be changed.  All Mary has control over is her response to this event.

Mary could take on the role of the helpless victim, filling her mind with negative thoughts about the event that has taken place and the undesirable consequences for her:  pain, the need for rehabilitation and time off work, missing out on sports and recreational activities, anger towards the driver of the car, constantly remembering and retelling the story of the wrong that was done to her and feeling resentment, frustration and the unfairness of it all.   Mary is at EFFECT.  Her thoughts will probably delay her recovery as her thought processes flood her body with negativity and she battles through the necessary rehabilitation work.


Mary could choose to be at CAUSE, accepting that the event has taken place and it is up to her now as to how she progresses from here.  She can spend time in meditation, listen to uplifting music and inspiring speakers, see the funny side of life by watching comedy shows, read the autobiographies of individuals who have triumphed over great personal adversity, put her focus outside herself by looking for ways to help and encourage others, undertake research to discover the latest techniques for assisting recovery following a broken leg, ensure that she helps her body as much as possible by getting adequate nutrition, fresh water and rest, commit to completing all the required physiotherapy sessions for strengthening her leg as it heals, choose to forgive the driver of the car, be forward looking – setting post-recovery goals for herself, and be open to the idea that this experience may have lessons for her to learn and thereby some hidden benefits.

The circumstance is the same, but the outcome is a very different experience for Mary.  What makes the difference is the choice that Mary makes about her attitude and focus.  Her actions and therefore her results flow out from that.

In the scenario above, Mary has choices to make in terms of her

  • thoughts
  • focus
  • self talk
  • beliefs
  • images
  • feelings.

Each of these is a conscious choice – we all have total control over these six things.

So if you are not happy with your life right now, ask yourself:  am I at cause, or am I at effect?  When you are at the effect of something, it upsets you. It gives you problems.  How to change into being at cause?  I’ll give you some tips in my next blog.

It is so important to think for yourself.  But I’m wondering if it is becoming a bit of a lost art. Maybe it is a by-product of our information era.  There is so much information out there, and it’s coming at us at a really fast pace from multiple directions.  To cope with the information overload we tend to look for short cuts to sifting through and understanding it all. As a result, we seek out and rely on experts, following their advice because, well, they should know, shouldn’t they?

There is some merit in this approach.  For example, we can’t all be qualified doctors.  We accept the advice that our doctor gives us, knowing that all those years of medical school have provided him or her with the knowledge to make recommendations regarding treatment.  However even in this area we are becoming a little more self responsible than our ancestors.  These days people will research on the internet to learn about their condition and then get more than one doctor’s opinion before they decide on a treatment regime, knowing that ultimately it is their choice – it is their body.

Research needs to be done properly, though.  Again, there is so much information out there.  Not all of that information is good.  Not all of it is accurate.  Frequently it is opinion rather than fact.  Sometimes it is down right lies.  People know that “not everything you read is true”, but I think they are far too willing to accept as fact what they find on the internet, particularly if it seems a logical argument and/or is put forward by a well known expert.  It irritates me when people who write blogs or articles quote studies, research or statistics without giving the source.  At times I have contacted the author to request the reference for the material, and it turns out that they don’t have it.  They are just requoting what someone else quoted, and they don’t actually know for themselves where it came from.  They have not taken the time to verify whether it is true or not.  I think that’s really poor.

One time I dug around for a while and discovered that a story which had been repeated many times by many highly regarded people on the internet was not actually true, but I won’t go into it here as that is a whole story in itself.

But it underlies the importance of thinking for yourself.  If you don’t, you can be duped big time.  Or perhaps you miss out on something that is really really good, because you have listened to the advice of someone who did not gather and verify their facts before giving an opinion.

I have one really specific example of this that really annoys me, but I can’t name names.  It’s like celebrities who thrive on all publicity, even if it is negative publicity they see it as all good because it builds their fame.  So I can’t name names in case it furthers his cause.  Here in Australia there is a bloke who has set himself up as a bit of a guru in the financial field.  He’s a very likeable bloke.  He shares a lot of good knowledge.  He’s also been elevated to the place where his personal opinion is accepted as truth.  Unfortunately, in one particular instance it is not truth.  I know for a fact that some of his statements are inaccurate.  I also know that he has rejected multiple opportunities to become acquainted with the facts.  Perhaps he is not a big enough person to be able to admit that he was wrong, so he does not want to find out he was wrong?

What exasperates me is when people read his advice on the internet, and then follow it – without stopping to check the facts and think for themselves.   Because if they did, they may discover that the situation is not exactly as described.

It doesn’t matter what you are researching.  There is always good and bad information out there – favourable and unfavourable.  Google “God” and see what you get.  It is amazing what people have to say about God!

But have you noticed that with a lot of the comments on blogs and in forums where people are giving an unfavourable review or opinion on a product or service they have never actually used it themselves?  They are just quoting a story they heard somewhere, from a friend of a friend who had a sister whose uncle said …… Those with first hand experience can generally provide more accurate knowledge.

PLEASE – think for yourself.

Do some research.
Don’t accept second hand stories or other people’s opinions.
Get the facts (verified, with sources).
Then make your own decision.
It is the only intelligent way forward in life.

What constitutes good customer service?

What makes you a happy customer, who brings repeat business to an organisation and recommends it to friends and family?

Doesn’t it take something a little more than just an average performance?

The internet and in particular the advent of social media has changed the way we do business.  We all prefer to interact with people we know and trust, businesses that have been recommended to us by friends and family.  We take note of the public consensus when it comes to an organisation or product of which we have no knowledge.  The public voice is expressed via social media such as Facebook, Twitter, blogs and forums.  When people are happy with a product or service they sing its praises.  When people are not happy, they bag the organisation.  We listen.

To quote from The Customer Service Manifesto by Joseph Jaffe:  “The old marketing adage is that a satisfied customer will tell 5-7 of their friends about their experience, whereas the dissatisfied customer will tell 15-20. Today, an unhappy customer will tell a million of their closest strangers.”  The increased voice of customers can be attributed to social media, which makes it so easy to get the word out.

Apparently we as a buying public have become fickle.  The old concept of brand loyalty is dead.  Consumers have access to a broad range of information, multiple choices in how to spend their $ and have as a result become more discriminating in their purchases.  They shop around, seeking the best deal – not just in terms of price, but in terms of value and service.  Consumers are looking for the WOW factor.  What distinguishes one company from another?  It is not when they meet your expectations for value and service, but it is when they EXCEED your expectations for value and service.  That’s what gets your attention.  That’s what sends you back with repeat business.

So take this scenario.  I signed up for a 10 day trial of a membership site.  The price for the 10 day trial was $11.96, following which I would be billed $97 per month.  Although it seemed like a great idea at the time and I was keen to check it out, the fact was that I did not have time to make use of the resource, and so decided to cancel at the end of the 10 day trial so as to not incur any further charges.  An email was received acknowledging my cancellation and reassuring me that I would not be billed further.  All well and good.

Imagine my dismay to then see a $97 charge on my next credit card statement.  Turns out my cancellation request was not received within the 10 day period – I was a day late in cancelling.  The company’s response to my query was:  ‘The $97 monthly charge is not subject to a refund because you had the opportunity to cancel before that charge was made.  We’ve attached the electronic signature webpage for your convenience.”

True enough.  To the letter of the law, the company is absolutely correct.  They are in the right, and I am in the wrong.  But how do you think I FELT about discovering I had been one day late in cancelling and therefore charged for a month of membership I am not able to use?  Not happy, that’s for sure.

I think it would have been smart of the company (Vic Johnson’s Getting Rich With E-books membership) to refund my $97, realising that I had intended to cancel my membership within the 10 day period.  That way they would have had a customer who was raving about their excellent service, instead of one very unhappy customer who cannot wait to tell anyone and everyone about ripped off I feel.

Vic Johnson’s personal response to my complaint was “I am sorry you’re unhappy with your experience but I do hope you’ll avail yourself of the materials you purchased, which will be available to you for at least six months.”  How wonderful to have six months availability of something I don’t want and can’t use.  Fantastic.  That makes me feel SO much better!!!

Joseph Jaffe writes that probably the “most important issue business and marketing execs will need to come to terms with in 2010 and beyond is how to create an organization that is mobilized, structured and empowered to be responsive, empathetic, accessible, connected and human in the hearts, minds, and wallets of their most prized assets—their customers and their employees”.

What about you?  What do you think constitutes good customer service?  Are you happy to deal with an organisation that rigidly sticks to the rules and cares little for how it leaves the customer feeling?

I welcome your comments below.

Today is the best day of my life …..

Because that is what I have decided!!!

There is so much bad news out there.  We need to be constantly taking in messages that are positive to counteract the deluge of negativity that comes at us from multiple media channels.

Watch this short video to be encouraged, uplifted, inspired.  Share it with others.

Then go make today a great one. :)

In view of the fact that they don’t teach things at school the way they used to any more, parents can sometimes feel their methods are out of date, that they should leave education to the experts – the teachers who have been trained in the best methods to use.

However, if you have kids, YOU are your child’s first and most important teacher.  It is from you that they learn how to speak and use words, what things are used for, and how to interact with others.

There is so much incidental learning that can take place at home, and so many ways that we can show our children the practical value of knowing how to read, do maths and apply science knowledge to help them complete every day tasks, increasing their enthusiasm for learning.

Many of the every day things we do at home can help our children to learn, and it is important to involve them in the process.  You can

  • write a shopping list together
  • cook together and demonstrate how you follow a recipe
  • plan a birthday party together – making up a guest list, writing out the invitations, researching catering options, etc
  • use labels on boxes and shelves to help them find the right place to put things away
  • play a “find the treasure” game with a combination of words and pictures on cards, each card that they find giving them a clue as to where to find the next until eventually the treasure is located
  • let them work along side you in the garden, talking to them about how to care for the different types of plants.

Everyone has knowledge to share.  Everyone has a story to tell.  What children need most to help them learn is encouragement from their family – from parents, grandparents, aunts, uncles and friends.  You can

  • read to your children
  • let them read to you
  • ask them to tell you the story in their own words
  • talk to them about religious festivals and their meanings
  • discuss community activities with them
  • ask them to talk about what they are learning at school

Be involved at school.  Talk to the teacher about helping your child learn.  Attend parent meetings at the school.  Visit the school library.  Help with reading programs at school.

Giving support and encouragement to your child to learn is the most important way you as a parent can help them succeed.  Remember, you are your children’s first and most important teacher.

An except from “Zen And The Martial Arts” by Joe Hyams:

...I was practicing Kumite (sparring) with a more skilful

opponent. To make up for my lack of knowledge and

experience, I tried deceptive, tricky moves that were

readily countered. I was outclassed, and Parker watched

me get roundly trounced. When the match was over I was

dejected. Parker invited me into his small office.

“Why are you so upset? ” he asked.

“Because I couldn’t score.”

Parker got up from behind the desk and with a piece of

chalk drew a line on the floor about five feet long. “How

can you make this line shorter?” he asked.

I studied the line and gave him several answers, including

cutting the line in many pieces. He shook his head and

drew a second line, longer than the first. “Now how does

the first line look ? “Shorter,” I said.

Parker nodded. “It is always better to improve and

strengthen your own line or knowledge than to try and cut

your opponent’s line.” He accompanied me to the door

and added, “Think about what I have just said.”

Powerful stuff, hey?  My encouragement to you:  lengthen your line.  Don’t try to shorten someone else’s line by cutting them down.  Learn from successful people and model what they do, thereby increasing your own capacity. As your success increases, be prepared for the fact that others will try to shorten your line.  But don’t let that be you. You’re bigger than that.

Lengthen your line ____________________________________________

It will accelerate your pathway to SUCCESS.

  • Have you spent a lot of money on books, CDs and DVDs, which now sit on a shelf gathering dust?
  • Was the high from that last seminar or workshop short lived?
  • Are you at the point of information overload – so many books, courses, webinars, forums and emails about fantastic sounding personal development products that you can’t choose between them?

Some thoughts by the late Jim Rohn on the importance of personal development:
“If you want to have more… you have to BECOME more.  Success is not a doing process, it is a becoming process. What you do, what you pursue, will elude you—it can be like chasing butterflies. Success is something you attract by the person you BECOME.”

We know personal development is important.  There is so much great personal development material out there, but the highest quality product will not bring us any results (even if we read/watch it) without us taking ACTION to implement what we have learnt.  Once you know it you have to apply it in your life.

And that seems to be the hardest part.  ACTION.

Why is it so hard to take action?  You may experience a lot of internal resistance.  Change is uncomfortable.  We don’t like to face hard truths about ourselves.  We take the easy path rather than deal with our own internal monsters.

So what is going to make the difference for you? How can you achieve the real and lasting changes that personal development could bring about in your life?  How can you BECOME the kind of person that attracts success?

This is what has made a difference for me.  My Beyond Freedom Evolution personal development course has:

  • High quality material that addresses the core issues.
  • Proven methods and techniques that assist me to move forward.
  • A community of like minded people who are walking the talk and sharing their experiences in an open and transparent way.  People who encourage me to press on and who rejoice with me in my successes.
  • Inspirational leaders who demonstrate what is possible for me.
  • A foundation based on me accepting that I am “at cause” in my life, and responsible for my results.

I think this is what sets Beyond Freedom Evolution apart from other personal development products.  Being immersed in a community of like minded people who are travelling the same path keeps you inspired and accountable.  As you progress through the modules you achieve real transformation that brings success in your business, your health, your relationships – in fact in any area of life with any goal you might set for yourself.

Realising that you can chart your own course in life, being guided by your own north star, is both exciting and empowering.

Check it out.  (Take some ACTION to move yourself forward.)  Read my blog about Beyond Freedom Evolution

Wolfgang von Goethe once wrote, “To have more, you must first be more.”

To achieve more in your outer world, you must go to work on your inner world, on developing yourself. There are no shortcuts. There is no other way. Personal development is THE most important thing you can do to improve your results in every area of life.

YOU are your most valuable asset.
Invest in improving yourself.
Continually feed your mind and develop your potential.
The ROI (return on investment) will amaze you.

Brian Tracy says that many of his students have told him about investing in a single book or audio program that has paid for itself 1,000 times, 2,000 times, and even 5,000 times over in as little as a year.

A thirty-five-year-old father of two with an eighth-grade education, working out of his home, purchased a $60 audio program to help his business. In the next ten months, he increased his income from $30,000 to $304,000.

Personal development can really pay off!

I was listening to an audio recording by Darren Hardy, editor of Success magazine, the other day. He recommended tithing 10% of your money to help yourself by investing it in your own personal development, because it will be the fuel for your continued success. Darren says he started to do this as a teenager, and it contributed to him making a 6 figure income while he was still a teenager. If you can’t afford 10% yet, invest 5% or even 3%.

For every $1you invest in your personal development it will ultimately add $30 to your bottom line. There is not another investment out there than can deliver that kind of ROI. This is why the top performers pay for the best coaches, trainers and mentors there are.

Tithing 10% of your money to help other people is a principle that many of the world’s wealthiest people employ. Money is simply energy and as such, it must be kept in circulation. Money that is hoarded is useless. John Rockefeller, Andrew Carnegie, and Aristotle Onassis, all understood the importance of keeping money in motion.

When you become a generous giver you’re affirming your abundance. You’re teaching your brain–instilling the belief–that you have more than enough, that you’re beyond scarcity.

So just stop and think for a moment.

What does it say about you when you are reluctant to invest in your own personal development? Are you not worth investing in? How could it be more worthwhile to invest in a house, or a boat, or a car? Do these things lift your earning potential, improve your relationships, increase your personal satisfaction or enable you to realise your potential?

Think about what will give the greatest ROI, and invest your money there.

Personal development can really pay off.

I’m in the personal development industry. My product is a personal development product (dah!).

When you market a personal development product, promotion is really supremely simple. You don’t have to tell friends and family about it, give them CDs, send them brochures or find ways to get them to visit your web site.

The best way you can promote your personal development product is by being who you are. Because if your product actually works, you will change and grow in ways that people notice. When they are impressed by who you are becoming and what they see you starting to achieve they will ask you what brought about the change, and there is your easy promotional opportunity. They asked, so now you can tell them all about it. This is the time to rave about your particular brand of personal development product. Until then, the best thing you can do is continue to work on yourself.

This principle applies to a whole range of products and services, not just personal development. You see, the way to make promotion easy is to actually have others promote your product for you. Get them to rave about your product, and you won’t have to. What you need is something that is so good others will promote it to their friends.

To quote Anthony Licari “take all the time you’re spending on promotion and reinvest it into becoming a better musician, a better writer, a better artist, designer, developer, whatever. That is the best promotion investment you can ever make.” Great advice, I think.

Quote taken from Anthony’s article entitled The Shameless Art of Self Promotion.

Here is a link to another blog with information on my personal development product (just in case you are curious!).

What does TRY mean?

When asked to raise his sunken starfighter from the Dagobah swamps with the power of his mind alone, Luke Skywalker responded he would TRY. “No,” scolded Yoda. “Do, or do not. There is no TRY.” Wise words from the funny looking little man with the pointy ears (Yoda, the ancient and revered Jedi Master).

If you ask someone to do something for you, and they respond “I’ll TRY”, how much confidence do you have that they are actually going to do it? Not much, hey. TRY is not a word that carries a lot of commitment or conviction. It also carries with it an inbuilt excuse for failure: well I TRIED hard.

Sometimes we use the word TRY instead of saying no. TRY is a “soft” option. If we say a definite no then perhaps we will be called upon to justify our decision, whereas TRY leaves it open. We might, and then again we might not. While we have not said no, we haven’t actually said yes, either.

TRY is a curious word. We can TRY to pick up a pen, but the truth of the matter is that we are either going to pick it up or we are not. So where does TRY come into play?

Too many people join a home based business opportunity with “Sure I’ll give it a TRY. Why not?”

How successful do you think they will be?

I believe that success is a choice. So it is a decision. It requires vision, belief, action and persistence. If we want success to come our way, we can’t just have a half-hearted stab at it. We must be firm in our resolve, determined to achieve and inspired enough by our vision that we do not easily give up. So do you think giving it a TRY is the path to achieving success?

Do you use the word TRY in connection with your business? I’ll TRY for 5 sign ups this week. I suggest you tune in to what you are saying and thinking. If you find yourself using the word TRY, notice the context and reason. It may be that subconsciously you are giving yourself an out. If that is not your intention, I suggest you choose another word. Make a decision. As Yoda says, “Do, or do not”. You either have a firm intention and resolve (you have decided) to make 5 sign ups, or you have not. If you have decided, and you hold this intention with strong desire and take action to bring it about – guess what? You will be successful.

This is my suggestion – give TRY the shove, and see what difference it makes to your results.

To your success!